Effective date: June 5, 2026 · ShopTrack LLC · legal@myshoptrack.com
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Shop,” “you,” or “your”) and ShopTrack LLC (“ShopTrack,” “we,” “us,” or “our”), a New York limited liability company, governing your access to and use of the ShopTrack platform and related services (the “Service”).
By creating an account or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Service. If you are using the Service on behalf of a business entity, you represent that you have authority to bind that entity to these Terms.
ShopTrack is a SaaS platform that provides automotive restoration and performance shops with tools for client communication, project management, automated email updates, two-way messaging, parts tracking, invoice generation, and client-facing project dashboards.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
Pricing. Access to the Service requires a paid subscription at $249 per month (or such other pricing as may be displayed at the time of purchase). Pricing is subject to change with 30 days' prior written notice.
Auto-Renewal. Subscriptions are billed monthly and automatically renew at the end of each billing period unless cancelled. By providing a payment method, you authorize ShopTrack to charge your payment method on a recurring monthly basis.
Cancellation. You may cancel your subscription at any time through your account settings or by contacting us at legal@myshoptrack.com. Cancellation will take effect at the end of the current billing period. You will retain access to the Service through the end of the period you have already paid for.
No Refunds. All fees are non-refundable. We do not provide refunds or credits for partial billing periods, unused features, or periods during which the Service was available but not used. If you cancel mid-period, your access continues through the end of that period and no refund is issued for the remainder.
Payment Processing. All payments are processed by Stripe. By subscribing, you also agree to Stripe's Terms of Service. ShopTrack does not store your payment card information.
Failed Payments. If a payment fails, we will attempt to notify you by email. Access to the Service may be suspended until payment is successfully collected.
Taxes. You are responsible for all applicable taxes, levies, and duties associated with your subscription. ShopTrack will charge sales tax where required by law.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account at legal@myshoptrack.com.
Each subscription is for a single shop location. If you operate multiple shop locations, each location requires a separate subscription.
You must provide accurate, current, and complete information during registration and keep your account information updated. Accounts registered with false information may be terminated without notice.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not use the Service to:
We reserve the right to suspend or terminate accounts that violate these terms or engage in abusive use of the Service.
You own your data. All data you upload or create within the Service — including client information, project details, photos, messages, and invoices — remains your property. ShopTrack does not claim ownership of your content.
By using the Service, you grant ShopTrack a limited, non-exclusive, royalty-free license to store, process, and transmit your data solely as necessary to provide the Service to you. This license terminates when you delete the data or close your account.
You are responsible for ensuring that you have the legal right to share any client information you enter into the Service, including obtaining any required consents from your clients for receiving automated communications.
Upon account cancellation, you may request an export of your data in a machine-readable format within 90 days of cancellation. After 90 days, we may delete your data in accordance with our retention policy.
The Service and all underlying software, designs, trademarks, logos, and content created by ShopTrack are and will remain the exclusive property of ShopTrack LLC. Nothing in these Terms grants you any rights to use ShopTrack's trademarks, trade names, or logos without our prior written consent.
Feedback, suggestions, or ideas you submit regarding the Service may be used by ShopTrack without compensation or attribution to you.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
ShopTrack does not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant that the results obtained from using the Service will be accurate or reliable.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHOPTRACK AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION — ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIMS ARISING UNDER OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO SHOPTRACK IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
You agree to defend, indemnify, and hold harmless ShopTrack LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your content or data entered into the Service; or (e) your communications with your clients through the Service.
Either party may terminate these Terms at any time. You may terminate by cancelling your subscription and discontinuing use of the Service. We may terminate or suspend your access immediately, without prior notice, for any material violation of these Terms, including non-payment, illegal activity, or abusive use.
Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination — including ownership provisions, warranty disclaimers, limitation of liability, and indemnification — will survive.
These Terms are governed by the laws of the State of New York, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in New York County, New York, and both parties consent to personal jurisdiction in those courts.
We may update these Terms from time to time. We will provide at least 14 days' prior notice of material changes by posting the updated Terms on this page with a revised effective date and sending an email to your registered address. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes.
Questions about these Terms should be directed to:
ShopTrack LLC
legal@myshoptrack.com